FAQs

At AabhaCouture, it’s our constant endeavour to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return the order for a full refund of the paid price. We only accept returns for products purchased directly from Aabhacoutre.in website.

1. What is your return policy?

We offer a 7-day return policy from the date of delivery. Products must be unused, unwashed, undamanged and in original packaging with tags intact.

2. Which items are not eligible for return?

The following items cannot be returned:

• Customized or altered products

• Items marked as "Non-returnable"

• Worn or damaged garments

3. How do I request a return or exchange?

Simply email us at support@aabhacouture.in with your order ID, product details, and reason for return or call us on +919978695566.

4. Can I exchange my product for a different size?

Yes, size exchanges are available for most products. Just send as an email at support@aabhacouture.in with order id, exchange size and details.

5. Do you offer reverse pickup?

Yes, we provide a free reverse pickup service for pin codes that are serviceable by our logistics partners.

6. When will I get my refund?

Refunds are initiated within 2–3 business days after the product passes quality check. Depending on your payment method, the amount may take 5–7 business days to reflect in your account.

7. Will I get a full refund?

Yes, full refunds are provided for prepaid orders. For COD orders, we refund the product amount (excluding COD charges, if any). 

Aabha couture will Refund Shipping Charges in following cases:
Wrong product shipped
Damaged or defective product
Order cancelled before dispatch
Logistics failure (undelivered, delayed beyond acceptable time)

AabhaCouture will not Refund Shipping Charges in following Cases:
Customer changes mind
Wrong size ordered by customer
Doesn’t like color/style in person
Return initiated for reasons not caused by Aabha Couture

8. Can I return a product bought on discount or during sale?

Products bought on discount/sale are eligible for exchange only, unless mentioned otherwise.

9. What if I received a damaged or wrong product?

We sincerely apologize! Please email us within 24–48 hours of delivery with photos. We will arrange a replacement or refund promptly. 

10. How do I track the status of my return?

You’ll receive regular updates via email/SMS. You can also contact our support team at support@aabhacouture.com or call us at +919978695566.

1. What are your shipping charges?
We offer free shipping on all prepaid orders above ₹500 across India.
For orders below ₹500, a nominal shipping fee of ₹80 may apply.
Cash on Delivery (COD) orders may include a small COD handling fee.

2. How long does delivery take?
Metro cities: 3–5 business days

Non-metro & remote areas: 5–7 business days

You’ll receive tracking details once your order is dispatched.

3. Do you offer express or same-day delivery?
Express shipping is available for select pin codes at an additional charge.
Same-day delivery is currently not available, but we’re working on it!

4. How can I track my order?
Once your order is shipped, you'll get a tracking link via email and SMS.
You can also track it under the “My Orders” section on our website.

5. Can I change my delivery address after placing the order?
If your order hasn’t been shipped yet, we can update the address.
Please contact us within 6 hours of placing the order at support@aabhacouture.com.

6. Do you ship internationally?
Currently, we only ship within India. International shipping will be launched soon.

7. What happens if I'm not available at the time of delivery?
The courier partner will make 3 delivery attempts. If undelivered, the package will be returned to us. We’ll reach out to reschedule or refund accordingly.

8. Is my package insured during transit?
Yes, all orders are fully insured against loss or damage during shipping.

9. How is my order packaged?
All Aabha Couture orders are packed securely in eco-friendly, tamper-proof packaging to ensure your product reaches you in perfect condition.

10. What if my package is delayed or lost?
In case of a delay or lost shipment, please contact our support team with your order ID. We’ll investigate with our courier partner and resolve it promptly.

1. Do you offer gift cards?
Yes! Aabha Couture offers digital gift cards in various denominations. They make the perfect gift for birthdays, festivals, or just to spread a little joy.

2. How can I purchase a gift card?
You can purchase a gift card directly from our [Gift Card page]. Just choose the amount, add a personalized message, and complete the checkout.

3. In what denominations are gift cards available?
Gift cards are available in ₹500, ₹1000, ₹2000, ₹3000, and ₹5000 denominations. Custom amounts can also be arranged on request.

4. Is it a physical or digital gift card?
Currently, our gift cards are digital only. They are emailed to the recipient instantly or on your selected date.

5. How do I redeem a gift card?
At checkout, enter the gift card code in the “Gift Card or Discount Code” field. The card value will be applied to your total.

6. Can gift cards be used along with discount codes?
Yes, gift cards can be used with other promotions and discount codes unless otherwise mentioned.

7. Do gift cards expire?
Yes, gift cards are valid for 12 months from the date of purchase. The expiry date is mentioned in the email sent to the recipient.

8. Can I use the gift card more than once?
Yes. If the balance is not fully used in one transaction, the remaining amount can be used in your next purchase.

9. Can I get a refund for a gift card?
No. Gift card purchases are non-refundable and cannot be exchanged for cash.

10. What if I lost my gift card or didn’t receive the email?
No worries! Just email us at support@aabhacouture.in with your order ID or sender details, and we’ll help you retrieve the card.

1. Where can I see my past orders?
Log in to your account and click on “My Orders” to view your complete order history, including tracking and invoice details.

2. I didn’t receive an order confirmation. What should I do?
Please check your spam or promotions folder. If still not found, contact us at support@aabhacouture.in with your name and payment details.

3. Can I get a copy of my invoice?
Yes! You can download invoices from the “My Orders” section or request one by emailing support@aabhacouture.in with your order ID.

4. Can I cancel or edit my order after placing it?
You can cancel or modify your order within 4 hours of placing it, provided it hasn’t been shipped. Email us immediately at support@aabhacouture.in.

5. What should I do if I received the wrong or damaged product?
We're sorry! Please email us within 24–48 hours of delivery with photos of the received product and packaging. We’ll arrange a return or replacement ASAP.

6. My order shows delivered, but I didn’t receive it. What now?
Sometimes orders are marked as delivered prematurely. Please check with your security, neighbors, or local delivery center. If unresolved, contact us and we’ll escalate it with the courier.

7. How do I raise a dispute regarding my order?
Email your concern to support@aabhacouture.in with your order ID, issue details, and any relevant photos or evidence. Our team will review and respond within 24–48 hours.

8. What is the resolution time for disputes?
Most issues are resolved within 5–7 business days. Complex cases involving courier partners may take up to 10 working days.

9. Do I get compensation for delayed or failed delivery?
If the delay is due to our fault or a logistics failure, we may offer compensation such as free shipping on your next order or a voucher, at our discretion.

10. Can I escalate my dispute if I'm not satisfied with the resolution?
Yes. If you’re unhappy with our initial resolution, please reply to the same email and your case will be reviewed by a senior support executive.